Convention & Visitors Bureaus and Destination Organizations
One Lost and Found for Your Whole Destination
Visitors lose things at hotels, venues, attractions, transit and convention centers, then head home without knowing who to call. LostAndFoundSite gives your destination one place for visitors to report a lost item and gives every partner a simple way to log what they find.
Why Destinations Need a Shared Lost and Found
A visitor who leaves a phone in a taxi or a jacket at a convention hall rarely knows which hotel, venue or operator to contact, so the call often comes to the visitors bureau instead.
LostAndFoundSite connects your partners on one platform. Each partner keeps control of its own items, visitors report once, and your team sees how the program performs across the destination.
- One place for visitors to report a lost item
- Each partner keeps its own access and items
- Fewer lost item calls to your visitor center
- Items shipped home after visitors leave
- Reporting across every participating partner
How a Visitor Gets Their Item Back
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Step 1
Report
The visitor reports the lost item once, online, from anywhere.
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Step 2
Log
A hotel, venue or attraction logs the item it found.
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Step 3
Match & Notify
The report is matched to the found item and the visitor is notified.
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Step 4
Verify
The partner holding the item confirms ownership before release.
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Step 5
Return
Pick up before leaving town, or pay to have the item shipped home.
Built for a Network of Partners
Many Partner Locations
Hotels, venues, attractions and transit operators each log items, with access set per partner.
One Destination Database
Search found items across every participating partner in one place.
Simple Intake
A short, standard form any front desk or guest services employee can use.
Visitor Reporting & Matching
Visitors report online, likely matches are flagged and visitors are notified.
Verified Release
Confirm ownership before an item leaves a partner’s hands.
Shipping & Payments
Visitors pay online to have items shipped home, domestically or internationally.
Retention & Disposition Rules
Hold, donate or destroy unclaimed items by item type and policy.
Reporting by Partner
See volumes and return rates by partner, area and season.
Who Joins the Program
Hotels & Lodging
Items left in rooms, lobbies and shuttles, logged by the front desk and searchable by visitors.
Learn more: Hotels & Lodging →Convention & Event Centers
Attendee and exhibitor items from multi-day events, returned or shipped after the show.
Learn more: Convention & Event Centers →Attractions
Theme parks, zoos, aquariums and museums on the same network as the rest of the destination.
Learn more: Attractions →Transportation
Airports, transit, taxis and shuttles, so items found on the way out of town still get home.
Learn more: Transportation →Give Your Visitors One Place to Look
We will show a visitor report, a partner logging a found item, and a return by pickup or shipping.
Schedule a Destination Demo